At Alisa Belle, we strive to ensure you love every purchase. If you’re not completely satisfied, we’re here to help.

1. Return Eligibility

You may request a return if:

  • The item is unused, unworn, and in original condition
  • The item is returned with original packaging and tags
  • The return request is made within 7 days of delivery

2. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale / Clearance
  • Undergarments / intimate wear (for hygiene reasons)
  • Used, washed, or damaged items (not due to our error)

3. Return Process

To initiate a return:

  1. Email us at support@alisabelle.com with your order number
  2. Provide reason for return + product images (if damaged/defective)
  3. Our team will guide you with the return instructions

4. Refund Policy

  • Once we receive and inspect the returned item, we will notify you
  • If approved, your refund will be processed within 10–15 business days

Refund Method

  • Online Payments: Refunded to original payment method
  • Cash on Delivery (COD): Refund via bank transfer or store credit

5. Exchange Policy

We offer exchanges only if:

  • You received a defective or wrong item
  • The size does not fit (subject to stock availability)

6. Return Shipping Costs

  • Customers are responsible for return shipping costs
  • Shipping charges are non-refundable
  • If the return is due to our mistake (wrong/damaged item), we will cover the cost

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider
  • If still not received, contact us at support@alisabelle.com

8. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

  • Contact us within 48 hours of delivery
  • Provide clear photos/videos as proof
  • We will arrange a replacement or full refund

9. Cancellations

  • Orders can be cancelled within 06 hours of placing the order
  • Once shipped, orders cannot be canceled

10. Contact Us

For returns and refunds, contact: